1When a refund applies
A duplicate payment, an excess or mistaken amount, a charge without a receipt, or a charge cancelled by the association.
2How to ask
From «Requests» in the app or by email to [email protected], within 30 days of paying, with the receipt number, amount and reason.
3When you are paid back
Within 7 to 14 business days after approval, to the same card or account. A card payment is never refunded in cash.
4Online payment fees
They are not refunded when the owner asks for the refund, and are refunded in full when the error is the app's or the association's.
5Cancelling
An unfinished payment is cancelled by closing the payment page, with no charge. After the receipt is issued it is handled as a refund request.
6Bank disputes
Please contact us first; we give the bank and N-Genius the transaction documents and the receipt.
Enquiries and data requests: [email protected]